B2 Beruf Complaint Letter Writing

Information on Preparing for Complaint Letters in the B2 Beruf Exam

Writing a complaint letter is a key part of the B2 Beruf exam in the reading-writing section. Candidates are expected to clearly, objectively, and politely present a concern in writing. A well-formulated complaint helps to address issues and seek a solution. The challenge lies in striking an appropriate tone and covering all important points of the task.

How is a complaint letter structured?

A typical complaint letter includes several elements:

• A polite greeting
• A brief introduction stating the reason for the complaint
• A description of the problem with specific details
• A request or demand for a remedy
• A courteous closing and, if appropriate, a request for feedback

Examples and common topics

The topics for complaint letters in the B2 Beruf exam are practical and often relate to:

• Complaints about products or services
• Issues with working conditions or appointments
• Dissatisfaction with courses or training
• Missing or incorrect information

What is evaluated?

• Is the complaint clearly and fully presented?
• Is the tone appropriate — objective and polite?
• Is the text logically structured?
• How good is the language use — vocabulary and grammar?

Experiences of exam candidates

Many candidates report that preparing complaint letters increased their confidence in dealing with formal texts. “The sample texts on this platform showed me how to formulate politely yet firmly,” says Anna from Hamburg. Markus from Stuttgart adds, “The clear structures and exercises helped me write the text quickly and correctly in the exam.”

Recommendations for preparation

• Regularly write complaint letters on various professional topics
• Learn typical phrases and expressions
• Use the exercises and examples on this platform, developed by Olena in collaboration with teachers and examiners
• Review and improve your own texts
• Pay attention to clear structure and polite tone

Expert opinion

Olena, founder of this platform, emphasizes: “Writing complaint letters is an important skill for professional life and the exam. Those who prepare systematically and use practical examples can convince with confidence and clarity. Our exercises and examples are carefully developed and based on the requirements of the B2 Beruf exam.”

Overall, preparing complaint letters in the B2 Beruf reading-writing section is an effective way to strengthen formal writing skills and successfully pass the exam.