B2 Beruf Complaint Letter Writing

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Topics and examples for complaints and instructions

B2 Lesen und Schreiben Beschwerden und Anweisungen

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Exercise 1.2

Das Gerät

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Exercise 1.3

Spülmaschine

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Exercise 1.5

Umzug

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Exercise 1.6

Reinigung

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Exercise 1.7

Nachbesserung Website

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Exercise 1.8

3 Tischlampen

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Exercise 1.20

Vitrinenschrank

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Exercise 1.23

Falsche Lieferung

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Exercise 1.25

Dringende Angelegenheit

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Exercise 1.28

Webseite ist fehlerhaft

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Exercise 1.29

Umzug

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Exercise 1.30

Renovierungsarbeiten

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Exercise 1.37

Mängel im Service

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Exercise 1.39

Beschwerde Fenstereinbau

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Exercise 1.42

Rechnung Druckerzubehör

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Exercise 1.44

Reklamation Lieferung

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Exercise 1.46

Rechnung Druckerzubehör

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Exercise 1.47

Mängel im Service

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Exercise 1.49

Tagungshaus

 

Additional exercises B2 Lesen und Schreiben:

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Information on Preparing for Complaint Letters in the B2 Beruf Exam

Writing a complaint letter is a key part of the B2 Beruf exam in the reading-writing section. Candidates are expected to clearly, objectively, and politely present a concern in writing. A well-formulated complaint helps to address issues and seek a solution. The challenge lies in striking an appropriate tone and covering all important points of the task.

How is a complaint letter structured?

A typical complaint letter includes several elements:

  • A polite greeting
  • A brief introduction stating the reason for the complaint
  • A description of the problem with specific details
  • A request or demand for a remedy
  • A courteous closing and, if appropriate, a request for feedback

Examples and common topics

The topics for complaint letters in the B2 Beruf exam are practical and often relate to:

  • Complaints about products or services
  • Issues with working conditions or appointments
  • Dissatisfaction with courses or training
  • Missing or incorrect information

What is evaluated?

  • Is the complaint clearly and fully presented?
  • Is the tone appropriate — objective and polite?
  • Is the text logically structured?
  • How good is the language use — vocabulary and grammar?

Experiences of exam candidates

Many candidates report that preparing complaint letters increased their confidence in dealing with formal texts. “The sample texts on this platform showed me how to formulate politely yet firmly,” says Anna from Hamburg. Markus from Stuttgart adds, “The clear structures and exercises helped me write the text quickly and correctly in the exam.”

Recommendations for preparation

  • Regularly write complaint letters on various professional topics
  • Learn typical phrases and expressions
  • Use the exercises and examples on this platform, developed by Olena in collaboration with teachers and examiners
  • Review and improve your own texts
  • Pay attention to clear structure and polite tone

Expert opinion

Olena, founder of this platform, emphasizes: “Writing complaint letters is an important skill for professional life and the exam. Those who prepare systematically and use practical examples can convince with confidence and clarity. Our exercises and examples are carefully developed and based on the requirements of the B2 Beruf exam.”

Overall, preparing complaint letters in the B2 Beruf reading-writing section is an effective way to strengthen formal writing skills and successfully pass the exam.

Experiences of our users

*All reviews are genuine and authentic – you can read them in the Google reviews of our platform.

 

Євгенія Мамчур: „I am very satisfied that I found this website one month before my exam – exactly at the time when I was ready to prepare intensively. During this period, I completed almost all the practice tasks in all categories, carefully analyzed my mistakes and read the explanations. And how great was my surprise when about 60% of the tasks in the exam came directly from this site! I was very happy, because I already knew them and even remembered the correct answers for most of them. A big advantage for me was that I could easily translate the tasks and answers into my native language, which significantly improved my understanding. The website is excellent for preparation – I highly recommend it!“

Andrii: „A great site where you can prepare for your German exam. I studied online with Olena to pass the exam, and it helped me a lot. Grammar was also explained in the integration courses, but Olena showed me how to actually pass the exam. As a result, I received a B1 certificate. Olena is a very good teacher – I can recommend her to everyone.“

Olya Tereshchenko: „A big thank you to Olena and her website for the excellent preparation for learning the German language and successfully passing the exam!“