FAQ | Frequently Asked Questions & Answers

If you would like to delete your account, please send us an informal email at: [email protected]

The problem may be that you have not activated your account. After registration, we send you an activation link by email. Please also check your spam folder. If you cannot find the email, write to us at [email protected], and we will activate your account manually.

If you do not yet have a subscription or paid access, you can visit this page https://deutsch-vorbereitung.com/payment.html to learn about our offer and choose the plan that suits you best.

If you have chosen a monthly subscription (for €5.99 or €7.99 per month) paid via PayPal, it will be renewed automatically each month until you cancel it. However, if you purchased one month of access for €9.99 and paid by credit card or another method, the access is valid for exactly one month from the date of payment. In this case, the access is not renewed automatically.

Yes, of course. You can purchase one month of access for €9.99 and choose PayPal as your payment method. You can also subscribe monthly for €5.99 or €7.99 with PayPal. At any time before the next charge (one month after subscribing), you can cancel the subscription, and no further charges will be made.

For those who have subscribed monthly for €5.99 or €7.99, there are two options:

• In your personal area on our website, you will find the details of your subscription, including a link to cancel it.
• In your PayPal account, you can also manage and cancel your monthly subscriptions.

There are two possible reasons:

• If you purchased the one-month access for €9.99, it does not renew automatically, so no cancellation is required.
• Your subscription may already have been cancelled – for example directly on the website or in the PayPal app.

No, we only accept online payments available on our website. If you go to the subscription page and select the one-month access for €9.99 with credit card, you will see the full list of available payment methods on the checkout page.

You can find out more about our offer here and choose the plan that suits you best: https://deutsch-vorbereitung.com/payment.html

Yes, we have several attractive offers:

• After free registration, you will receive a personal promo code in your account. You can share this with friends and acquaintances. Your friends will get a 10% discount. If you refer 3 friends with your promo code, you will receive 1 month of free access.
• Additionally: If you are a German teacher preparing your students for exams, you can receive free access by contacting us via email: [email protected]

Within one week after purchasing access, you can contact us by email ([email protected]) and we will refund your payment.

This can happen in two cases:

• You are not logged in to the website.
• You have exceeded the limit of 3 allowed devices per account.

A “device” is counted as a combination of device type + operating system type + operating system version. It may happen that automatic updates were installed on your devices, causing the system to no longer match. In this case, please send us an email, and we will solve the problem.

No, the minimum subscription period is one month.

This is probably due to the cached browser data. What you can do:

• Log out and log in again.
• Try logging in via incognito mode or a different browser.
• Log in on another device.

If none of this helps, please contact us by email ([email protected]) and we will fix the problem.

If you have a subscription for €5.99 or €7.99 with PayPal and it is active, it will be renewed automatically. If you purchased the one-month access for €9.99 or cancelled your current subscription, you need to wait until the access ends and then purchase a new subscription.

In the website menu, open the section “Games” – https://deutsch-vorbereitung.com/der-artikel-spiel-1.html. At the top, there is a “Group Games” button. To create a group game, you must be logged in to the website. After creating the game, you can send the link to your friends or acquaintances in any convenient way. To join the game, they do not need to register.

Yes, there is a “Single Games” mode where you can practice words on your own.

Yes, the sections Games, Grammar, as well as the exercises for the Citizenship Test are completely free of charge.

If you encounter problems in the games, please write us an email at [email protected], explaining what exactly is not working properly, and we will do our best to investigate and fix the issue.

No, we do not provide such samples, because a motivation letter must be written individually for a specific position and based on your experience. On our website (https://deutsch-vorbereitung.com/letter.html) you can enter your experience or simply upload your CV, specify the position, or copy and paste a job ad from the internet – and our assistant will write the perfect motivation letter for you.

For each registered user, we provide the free option to create 1 CV and 3 motivation letters. This is more than enough to evaluate the quality of the service. You can purchase additional ones by selecting the package that best suits you, based on the number of CVs and letters.