Telc
Englisch
In the written module, you may encounter a scenario where you are required to write a formal letter of complaint. Examiners want to see whether you can respond to a problem in a professional, solution-oriented, and polite manner. This type of task reflects real-life demands in the workplace, where clarity, structure, and realistic communication goals are essential.
Olena, the founder of this learning platform, develops all training materials together with experienced German teachers and licensed telc examiners from Germany, Austria, and Ukraine. Her advice: “Use the structure above as a planning tool, but write freely. Examiners can immediately tell when a letter sounds too memorized.” She also recommends reading real customer complaints on review portals to get a feeling for tone and wording.
Choose three current news articles about customer service issues. Write one short complaint letter per case within 25 minutes, then compare your version to a corrected sample. This way, you can improve your writing speed, vocabulary, and exam technique at the same time.
A convincing complaint letter is not about emotions, but about clear facts, appropriate tone, and realistic expectations. Combining these elements will help you meet the criteria of the telc B2 assessment and earn valuable points in the written module.
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