What to expect in the webinar
In this webinar “telc B2 Beruf (DTB) – Writing and Reading & Writing” we practise together the part: Reading and Writing. We write the answer together and work out the 3 main aspects.
We will cover:
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Understanding complaints and instructions:
How to read customer complaints and instructions carefully, identify the most important information and find the 3 main aspects for your answer.
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Customer complaints – responding professionally:
How to reply politely, clearly and in a customer-oriented way, offer suitable solutions and confidently use typical formulations for business letters.
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